Privacy Policy



We are committed to become a trustworthy and responsible partner for all our valued customers. This means that we are committed to operating in an open and transparent manner and complying with applicable laws and regulations, including providing our customers with up-to-date information about our collection and use of personal data.

We encourage you to read our data privacy statement, which details which personal data we process for you and for what purpose. It also summarizes your rights to the data.


We want to provide you with what information we collect about you (your "personal data"), the purpose for which we use this information, who we share this information with, and what rights you have.

Types of personal data we collect:

A) Contact information-such as name, address, phone number, email address and login information;

B) Information about the products or services you purchased-such as product registration information, warranty information and service registration status;

C) Customer satisfaction and feedback data-such as customer satisfaction and feedback survey results;

D) The data collected when you visit our website-such as data collected through cookies and other automatically collected data to provide you with our website, or the information you provide to us when you visit our website (such as through Contact form, etc.);

E) Identify the data of the device-such as PNC number, serial number, software version, MAC address, model, color, etc.;

F) Equipment usage data-for example, how and when the equipment is used (frequency and period)

G) Data generated by the equipment itself-such as operating data, such as the opening and closing of internal valves, the use and efficiency of heating circuits, oven temperature, motor power, equipment software-driven activities to provide the cycle/function you choose; efficiency data , Such as water consumption, energy consumption; environmental data, such as the conditions around the equipment, such as ambient temperature, air humidity, water hardness.

How do we collect personal data:

Ask you or your representative when purchasing products, registering products, visiting our website, activating accounts, ordering services, participating in our activities, creating product reviews or downloading and using apps;

From our retailer;

From our third-party service providers, suppliers and partners;

From public sources;

If you choose to use Facebook to facilitate login to our website/app, please visit social media, such as Facebook.

You can choose not to provide us with certain types of personal data. If you choose to do so, this may affect our ability to provide you with and use certain equipment and/or services or their functions and features. However, unless otherwise stated, your choice not to provide such information will not have legal consequences for you.

To the extent permitted by applicable laws, we may also combine the personal data you provide to us with other information collected online or offline (including information provided by third parties) and use it for the purposes described in this data privacy statement Or share this data. We may collect the information we collect anonymously (which means it is no longer relevant to you and therefore no longer constitutes personal data).

Why we process your personal data and the legal basis for the processing

Your consent

If the processing activity is based on your consent, you have the right to withdraw your consent at any time. However, revocation of your consent will not affect the legality of any processing based on your consent prior to revocation.

Reset consent preferences

Information we share

For the above processing purposes, we may share or disclose your personal data:

Comply with legal procedures and/or respond to requests from public and government authorities in accordance with legal requirements;

With companies within the e-hernia group;

Provide services and equipment on behalf of us and our partners with trusted service providers and suppliers;

Cooperate with third parties in the planned or actual reorganization, merger, acquisition, sale, joint venture, transfer, or another disposal of all or part of our business, assets and shares;

Implement our terms and conditions; perhaps

To protect our rights.

In sharing personal data with a third party, e-hernia requires that the third party agree to protect and process your personal data in accordance with all legal, regulatory and contractual obligations or other instructions we provide to them.

Your choice of marketing and information

You have a choice as to how we use and share your personal data for marketing and similar purposes. With your consent, e-hernia may send you information about appliances, services, activities, and promotions. Communication can be sent through different channels: email, phone, SMS, email, social network. We want to provide you with the best experience, so we may customize the communication based on the data collected and your preferences.

If required by law, we will seek your prior consent. You may withdraw your consent to marketing at any time. For example, you can follow the unsubscribe instructions in the message to unsubscribe from the message or go to your online account to update your marketing preferences.


If you choose not to receive marketing communications, your personal data may still be used for other purposes described in this data privacy statement, such as as communicating with you as part of our contractual relationship with you or for administrative or trading purposes when necessary.



Security of your personal data 

e-hernia will take appropriate technical and organizational measures in accordance with applicable data protection laws, including requiring our service providers, business partners, or professional consultants to use appropriate measures to protect your personal data.

Store your personal data

We will store your personal data at the time required by law or any contract. If there is no legal requirement, we will only retain information about you for the time necessary for the purpose of collecting information.

International transfer


As a global company, we may store your personal data in the European Union (EU) or the European Economic Area (EEA) or other locations where we or our service providers and suppliers are located or own servers.


For the purposes stated in this data privacy statement, we may transfer your information between e-hernia group companies or to international third-party service providers and suppliers acting on our behalf.


Provide EU / EEA citizens with specific information on international transfers


Your information may be transmitted to a country outside the EU / EEA, which may not be able to provide the same level of data protection as the EU / EEA. We provide appropriate safeguards and protections for such cross-border transfers in accordance with legal requirements, including the use of standard contract terms, codes of conduct and / or binding company rules approved by the European Commission. You can contact us at the following address to obtain copies of these documents.


How to contact us

The responsible controllers of your personal data are ab e-hernia (publ) and/or local e-hernia entities. Please visit to find the identity and contact information of the relevant e-hernia entities.


If you want to exercise your data subject rights, or if you have any other questions about this data privacy statement, please submit your request at For your reference, the contact information of the data protection officer is:

AB e-hernia (public)

Data Protection Officer



Updates to this Data Privacy Statement

We may update this data privacy statement. Any changes to this data privacy statement will take effect from the date of publication or as otherwise required by law.


Last updated on: 2021-07-11